Shipments and returns

Your pack shipment
For Cyprus

If the products you ordered are not available, we will notify you (the customer). We are not responsible for any delay on delivery if the delay is a result of situations out of our plausible control

You have to choose:

  • Pick up your order from our stores in Nicosia (free)
  • Pick up your order from any courier of your choice paying the relevant cost.

Returns Policy
In the case that you are not completely happy with any of our products you have the following options:

  1. Visit our store and exchange it with any other product or request a credit note for your next purchase.
  2. Return product to our main offices address by courier.
  3. Any overdue amount can be settled through your account.

Provided that is not our fault, courier expenses for returning the product are paid by the customer.

For both cases the product must be returned to us not later than 14 days from the receipt day and must be with all of the barcode tags intact, in their original packaging, and in good condition.

Also, the presence of the purchasing receipt is necessary.

Please note that the product is on the customer responsibility until it reaches our main offices.

Not returnable products:

  • Cargo Trailers
  • Bearings
  • V-belts
  • Oil Seals
  • Loose bolts & nuts

Notice
It is better, cheaper and faster for you to choose the predetermined pick-up and delivery points (offices) of the couriers, than door to door deliveries.

Delivery time:
All orders placed and paid by 4 pm will be processed and delivered to your selected courier, on the next workday before midday. The delivery time to you is defined in the terms of delivery of the courier company.

Very Heavy or oversized Items:
If your order includes too heavy or oversized items and the transport may be incurred with higher charges, contact us in advance to help you find lower transport cost.

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